Warranty Coverage
1.1-Year Full Machine Warranty:
Covers all mechanical, electrical, and software components against manufacturing defects for one year from the date of purchase.
2-Year Laser Materials Warranty:
Extended coverage for key laser-related components (e.g., laser tubes, optical lenses, galvanometers), ensuring prolonged reliability of critical systems.
24/7 Online Technical Support
Round-the-Clock Hotline:
Access to our dedicated technical team via a 24-hour hotline for immediate troubleshooting, error diagnosis, and operational guidance.
2.Lifetime Upgrades & Service
Free Lifetime Software Upgrades:
Continuous updates to machine control software, including new features, performance optimizations, and compatibility with emerging technologies.
Hardware Upgrade Consultation:
Professional advice on upgrading mechanical parts or laser systems to adapt to evolving production needs, ensuring your equipment remains cutting-edge.
Priority Service for Lifecycle:
Preferential rates for maintenance, spare parts, and on-site services throughout the machine's operational life.
3.Warranty Exceptions:
Normal wear and tear, improper operation, or modifications not approved by our team are excluded, but we offer discounted repair services for such cases.
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